Employee Experience

The Busines Case for Employee Experience

Experiential companies outperform other companies on all key metrics, including stock price performance, revenue, profit, productivity and turnover.

Research reveals that experiential companies:

• Generate more than 4 times the average profit and 2 times the average revenue
• Are almost 25% smaller, suggestive of higher levels of productivity and innovation
• Are included 11.5 times as often in Glassdoor’s Best Places to Work
• Are listed 4.4 times as often in LinkedIn’s list of North America’s Most In-Demand Employers
• Are 28 times more often listed among Fast Company’s Most Innovative Companies
• Are listed 2.1 times as often on the Forbes list of the World’s Most Innovative Companies
• Are twice as often found in the American Customer Satisfaction Index

Jacob Morgan

In addition organisations needs to invest in Employee Experience because:

• They can no longer ignore the costs associated with poor engagement and a lack of flow nor can they deny the financial benefits associated with highly engaged and motivated employees.
• Understanding and improving the employee experience has become critically important for companies operating in the evolving and competitive global economy
• Employees are now demanding a holistic, end-to-end-recruitment-to-retirement-experience from their employers with new means of delivery
• Experiential companies will dominate in the future of work
• Employee experience interventions and solutions appeal to millennials and are critical for attracting and retaining the best young talent

What is Employee Experience?

• Employee Experience (EX) encapsulates what an employee encounters, observes or feels over the course of his/her employee journey at an organisation and is the culmination of countless experiences over time.
• Is the overlap of an employee’s needs, expectations, and wants, and an organisation’s ability to deliver on those needs, expectations, and wants.
• Involves the long-term redesign of an organisation and encompasses changing core workplace practices around the employees.
• Is a means to enhance employee engagement and flow.

Our Employee Experience Offering

• We focus on 3 core areas:
  1. Culture
  2. Physical Space
  3. Technology
• Our EX solution combines the insight from the different areas to create an integrated experience across the employee lifecycle ensuring strategic alignment
• It builds on the foundation of culture and engagement to focus on the employee experience holistically, taking into consideration all of the contributors to employee engagement, flow, fulfillment and wellness.
• We identify areas for improvement whilst taking into consideration any initiatives that have been completed in your company to date.
• The typical phases of our solution are:
  • Diagnostics
  • Analytics
  • Implementation
  • Alignment
  • Feedback
  • Monitoring
  • Review
• Our offering is also tailored to companies of all sizes.