Nature of Work Reviews (NoW)

At Bioss SA we conduct Nature of Work Reviews, in order to help organisations create an optimal and efficient organisational design. Organisational design can have a profound effect on:

  • the organisation’s ability to execute its strategy successfully
  • optimal resource deployment and utilization
  • the flow of people energy in the organisation, and their engagement
  • governance as laid down in authorities, responsibilities, accountabilities
  • the organization’s culture and dynamics,
  • the organization’s overall performance, and, ultimately
  • the organization’s continued sustainability

Our Nature of Work Review methodology is underpinned by Levels of Work (LoW):

Levels of Work (LoW)

  • The Levels of Work (LoW) model provides a sound theoretical foundation that may be used to diagnose organisational effectiveness.
  • The model has been comprehensively researched and validated and is used by many organisations world-wide, large and small.
  • LoW enables the critical evaluation of current organisational structures and its associated role complexity. It provides a framework to design entirely new structures based on the complexity of its most senior roles and strategic intent of the business.


Nature of Work Reviews can be conducted via a traditional consulting model or an online process.

Nature of Work Review (Consulting)

The typical Nature of Work Review Consulting process involves:

  1. Meetings with the CEO / MD to determine the organisation’s Level of Work
  2. Identifying the sample of jobs to be reviewed: identifying unique positions / job clusters
  3. Information gathering i.e., identifying employees (incumbents and their managers) to participate in profiling interviews
  4. Conducting LOW individual / group interviews: 2-hour structured interview sessions per job / cluster selected
  5. Reporting on current work levels and recommendations for effectiveness

Outcomes of a Nature of Work Review (Consulting)

  • Ensuring that the organisation’s structure is optimal to meet current and future business requirements
  • Building a “future proof organisation”
  • Challenging divisional boundaries and recommending value adds
  • Supporting new ways of working which are cross functionally collaborative, team based and agile
  • Enhancing collaboration, team-based learning and innovation, resilience and agility
  • Reducing the duplication of activities, identifying inherent inefficiencies, addressing capability gaps, highlighting skills issues, and removing compression
  • Appreciating and leveraging existing capability, unique value adds, what “works” and differentiates the business
  • Improving productivity and return on investment
  • Decreasing the cost base whilst still maintaining superior customer service and operational agility

Nature of Work Review (Online)

Bioss SA has also developed the Nature of Work Review Online process that requires little client involvement yet still produces value-adding outcomes in a flexible, stream-lined and cost-effective manner.

It involves the following steps:

  1. Review and analysis of relevant company or departmental strategies
  2. Review and analysis of relevant organograms
  3. Identification of Role Family Subject Matter Expert/s that can be consulted to confirm overall discretion of roles within the role family. Subsequent to this, briefings are given to departmental stakeholders on purpose, context and outputs, followed by an initial workshop with SME/s.
  4. Analysis of current role profiles per job family. Role profiles are to be provided by the organisation
  5. Feedback on where more information may be needed/information may be missing.
  6. If required, consultation with SME’s in order to establish answers to any questions regarding the job roles / profiles
  7. Provision of list of role profiles and required theme of work complexity e.g., Service, Practice etc. in MS Excel spreadsheet

Outcomes of a Nature of Work Review (Online)

  • Determining the required Levels of Work per job role
  • Understanding the complexity inherent to the structure
  • Developing the foundation for creating ‘flow and engagement’ within the business
  • Understanding the capability requirements per job role thereby enhancing talent management process (i.e. selection, development, talent pipelining and succession planning).
  • Understanding where current structural issues may present themselves
  • Reducing the duplication of activities, identifying inherent inefficiencies, addressing capability gaps, highlighting skills issues, and removing compression

Nature of Work Reviews (NoW) are associated with the following ROI:

  • Increased profits of 30 to 200%
  • 20 to 40 % increase in growth
  • Cost reduction
  • Increased productivity and market share
  • Improved customer relations
  • Greater employee satisfaction and retention